Frequently asked questions
How do I place an order?
Simply browse our collections, select your preferred size and color, and click “Add to Cart”. Once ready, proceed to checkout and follow the payment instructions.
Do you ship internationally?
International shipping will be available very soon. So stay tuned! 🌍
How long does shipping take?
- Local delivery: 3–8 business days
Can I pre-order items?
Yes! Items available for pre-order will be clearly marked with (PRE-ORDER) next to their name. Once you place your order, we’ll keep you updated with the estimated availability date.
How do I choose the right size?
Check our Size Guide for detailed measurements. If you need help, our team is happy to assist!
Can I try on items before accepting them?
Yes! You can open the package while the courier is at your doorstep and try on the item before accepting it.
What if the item doesn’t fit or isn’t right?
If the size isn’t right, the item is incorrect, or it doesn’t suit your style or preference, you may kindly refuse the order at the time of delivery.
Important: Once the courier leaves, returns and exchanges are not accepted.
Are sale items refundable?
Items purchased at a discounted price during a sale are not eligible for refunds.
Who covers shipping costs for returns or exchanges?
Customers are responsible for the shipping costs associated with returning or exchanging items.
Please note that shipping fees are non-refundable.
What if I need to exchange or return an item?
Once the courier leaves, Returns and Exchanges are not Accepted.
How can I contact customer support?
You can reach us 24/7 via:
- Social media platforms
- Website contact form